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  • ContentsContents
  • Article InfoArticle Info
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  • Article title
  • Abstract
  • Keywords
  • Relevance to practice
  • 1. Introduction
  • 2. Literature
    • 2.1. Robotic process automation in financial services
    • 2.2 Challenges in implementing RPA
    • 2.3. Why employees (do not) take initiative in RPA: the Technology Acceptance Model
  • 3. Research method
  • 4. Findings
    • 4.1. Main findings
    • 4.2. Within-group differences
  • 5. Discussion
    • 5.1. Why employees do or do not use RPA
    • 5.2. Implications for theory
    • 5.3. Implications for practice
  • References
  • Appendix 1. Interview Questions
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