Corresponding author: J. C. De Ruyter © J. C. De Ruyter, M. Wetzels, M. J. H. Van Birgelen. This is an open access article distributed under the terms of the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits to copy and distribute the article for non-commercial purposes, provided that the article is not altered or modified and the original author and source are credited.
Citation:
De Ruyter JC, Wetzels M, Van Birgelen MJH (1999) Werkdruk in call centers: Een analyse van oorzaken en gevolgen. Maandblad Voor Accountancy en Bedrijfseconomie 73(12): 696-704. https://doi.org/10.5117/mab.73.13765 |