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Author
M. J. H. Van Birgelen
2 articles by this author
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Article
Werkdruk in call centers: Een analyse van oorzaken en gevolgen
J. C. De Ruyter
,
M. Wetzels
,
M. J. H. Van Birgelen
10.5117/mab.73.13765
01-12-1999
Unique: 1053 | Total: 1689
| Access Period:
696-704
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Article
Etnocentrisme en diensten
M. Wetzels
,
M. J. H. Van Birgelen
,
K. De Ruyter
10.5117/mab.70.13715
01-12-1996
Unique: 678 | Total: 1077
| Access Period:
677-688
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